Privacy policy.
1. Introduction
At Sydney Counselling Space ("we," "us," "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
Contact Details: Name, email address, phone number, and postal address.
Booking Information: Appointment dates and times, preferences, and payment details.
Health Information: Limited health information you voluntarily provide for counselling purposes (e.g., reason for seeking counselling).
Website Usage: Non-identifiable data such as IP addresses, browser type and website activity (via cookies and analytics tools).
3. How We Collect Information
We collect personal information in the following ways:
When you book a counselling session through our website.
When you contact us via email, phone or online forms.
When you provide information during counselling sessions.
Automatically through website usage (e.g., cookies or analytics).
If you choose not to provide certain personal information, we may be unable to provide some or all of our services.
4. How We Use Your Information
We use your personal information for the following purposes:
To schedule and manage counselling appointments.
To communicate with you about your bookings or respond to inquiries.
To provide counselling services tailored to your needs.
To process payments and issue invoices.
To comply with legal and professional obligations.
To improve our website and services.
We will not use your information for purposes unrelated to your counselling or without your consent, unless required by law.
5. How We Protect Your Information
We take the security of your personal information seriously. We implement measures to safeguard your data, including:
Secure storage of physical and electronic records.
Encryption of payment transactions and sensitive data.
Limiting access to your information to authorised personnel only.
Regular security reviews of our systems and practices.
6. Disclosure of Information
We do not share your personal information with third parties, except:
When required by law (e.g., court orders, mandatory reporting obligations).
To protect you or others from harm, in accordance with professional ethical standards.
When using trusted service providers (e.g., payment processors, booking platforms) that comply with Australian privacy laws.
7. Cookies and Analytics
Our website uses cookies to enhance your experience and track website performance. You can disable cookies in your browser settings, but this may affect the functionality of the website.
We also use analytics tools to collect non-identifiable information about website usage. This helps us improve our services and user experience.
8. Accessing and Updating Your Information
You have the right to:
Access the personal information we hold about you.
Request corrections to your information if it is inaccurate or incomplete.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe, as required by law.
9. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website, and we recommend reviewing it periodically.
11. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Sydney Counselling Space
Email: sydneycounsellingspace@outlook.com
Phone: 0418312929
Address: 27 Middleton St. Petersham 2049.
We are committed to resolving privacy-related concerns in a timely and professional manner.